Storm Technologies Limited - Blackmoor Lane

Summary

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.
Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success.
Throughout the duration of the apprenticeship, you will receive training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

As an IT Service Desk Apprentice your main roles and responsibilities will include:

● 1st line support
● Logging calls for customers
● Hardware builds and upgrades
● Hardware and Software troubleshooting
● Active Directory administration (creating accounts and email addresses, etc.).

Requirements and Prospectus

Desired Skills

Applicants should be able to demonstrate a natural interest in IT and give examples as an IT hobbyist. This could be building PCs, managing a homer server or offering IT support to family and friends.

Personal qualities

● You will have excellent communication skills and a brilliant telephone manner.
● You will have a good telephone manner and a positive outlook.
● You will be polite and professional.
● You will be willing to work hard, eager

Qualifications required

Grade 4/C and above in Maths and English and a related IT qualification.

Future prospects

Potential full-time position upon successful completion of the apprenticeship programme.

Training to be delivered

Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English

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