IT Support Apprentice - Stratford-upon-Avon
Job Description
Summary
We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
The primary role is to help customers resolve any problems or incidents reported via email and telephone, and includes:
The main duties of the role consist of:
● Managing Calls and liaising with customers and suppliers.
● Recording all their requests in the internal tracking system
● Handling incidents reported by users and when needed addressing them or escalating within the department
● Following up incident solving and updating documentation
● Informing users through alerts and communication
● Remote installation of Computer and network hardware and software
● Assist with day to day running of the department
● Setting up of technical equipment and technical fault diagnosis
● Setup of computer hardware to customers requirements
● Daily – Weekly checks
Requirements and Prospectus
Desired Skills
• You will be highly organised with excellent communication skills • You will be willing to work hard and eager to learn • You will be adaptable with the ability to multitask • You will have superb IT skills and a base knowledge of hardware & software
Personal qualities
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isn’t afraid to ask questions.
Qualifications required
To be considered for this role, you must have a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Future prospects
The company has a history of retaining graduate apprentices in full-time positions.
Training to be delivered
Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and English
